Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

PNC Financial Services Group, Inc. invites applications for a Lead Teller based in McKinney, TX at the Virginia-75 branch. The role focuses on coaching tellers to deliver exceptional customer experiences and identify banking opportunities while guiding referrals to branch staff.

The position emphasizes in-office collaboration, adherence to policy, and strong communication with customers. Spanish language ability is preferred and visa sponsorship is not provided.

Qualifications

• Minimum 1+ years of related banking experience.
• No degree required; combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Banking

Customer Service

Accountability

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Client Loyalty

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for a Lead Teller based in McKinney, TX at the Virginia-75 branch. The role focuses on coaching tellers to deliver exceptional customer experiences and identify banking opportunities while guiding referrals to branch staff.

The position emphasizes in-office collaboration, adherence to policy, and strong communication with customers. Spanish language ability is preferred and visa sponsorship is not provided.