Lead Teller: Bilingual CX Coach

PNC; Glendale (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

PNC is seeking a Lead Teller based in Glendale, CO at the Colorado & Ohio branch. The role focuses on coaching tellers, delivering a high-quality customer experience, and promoting financial wellbeing for customers.

Candidates should have 1+ years of teller experience; Spanish language is preferred. This is an in-office role with comprehensive benefits; sponsorship for employment visas is not provided.

Qualifications

• 1+ years of related teller experience.
• Spanish language preferred.
• No degree required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience and loyalty.
• Identify banking opportunities and refer to branch staff.
• Engage customers in lobby activities and explain technology options.
• Assist Branch Manager with performance management and hiring processes.
• Ensure compliance with policies and maintain efficient branch operations.

Skills

Banking

Customer Service

Coaching

Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Glendale, CO at the Colorado & Ohio branch. The role focuses on coaching tellers, delivering a high-quality customer experience, and promoting financial wellbeing for customers.

Candidates should have 1+ years of teller experience; Spanish language is preferred. This is an in-office role with comprehensive benefits; sponsorship for employment visas is not provided.