Lead Teller Supervisor: Customer Service & Coaching

Southwest Missouri Bank

Joplin (MO)

On-site

USD 34,000 - 48,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Southwest Missouri Bank is seeking a teller supervisor to lead the teller staff and deliver exceptional customer service. You will model a neat, professional appearance and maintain knowledge of bank products to cross-sell effectively.

You will coach tellers on policies, coordinate scheduling, and ensure compliance with standards. The role includes training new tellers and supporting related deposits services while serving internal and external customers.

Qualifications

High school diploma or equivalent.
Two years teller experience including cash handling.
Prior supervisory experience preferred.

Responsibilities

Lead and coach the teller staff for customer service excellence.
Coordinate scheduling to ensure appropriate staffing.
Comply with all Teller Standards, Teller Responsibilities and bank procedures.
Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
Work closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
Back-up and support to Assistant Branch Manager and Deposit Accounts position.
Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
Assist customers with online banking products and other online access.
Demonstrate dependability and flexibility in performing the duties of this position including bank activities and community service.
Participate in available training to strengthen job knowledge.
Performs other related duties as assigned.