Lead Teller & Branch Supervisor – Elevate Customer Experience

North Shore Bank; Green Bay (WI); On-site; USD 54,443,000 - 71,635,000; Full time

Job summary

North Shore Bank in Wisconsin is seeking a Lead Teller to coordinate the fixed activities of the branch and support daily operations. You will handle teller functions, assist customers, and actively cross-sell bank products and services.

In the absence of the Branch Manager, you may assume supervising duties to maintain service quality. The position requires a customer-focused approach, strong communication, and the ability to resolve issues efficiently.

Qualifications

• Experience in retail banking preferred.
• Strong customer service and communication skills.

Responsibilities

• Coordinate the fixed activities of the Branch.
• Perform office and administrative duties and actively cross-sell bank products and services.
• Assist and supervise staff in the absence of the Branch Manager.
• Ensure professional customer service and prompt teller functions.
• Adhere to bank policies and procedures and resolve inquiries.

Job description

North Shore Bank in Wisconsin is seeking a Lead Teller to coordinate the fixed activities of the branch and support daily operations. You will handle teller functions, assist customers, and actively cross-sell bank products and services.

In the absence of the Branch Manager, you may assume supervising duties to maintain service quality. The position requires a customer-focused approach, strong communication, and the ability to resolve issues efficiently.