Lead Teller & Customer Experience Coach - Bilingual

PNC; Texas; Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Educational assistance

Wellness program

Zusammenfassung

PNC in Rio Grande City, Texas is seeking a Lead Teller to coach tellers, supervise customer interactions, and drive referrals for bank products. The role focuses on delivering exceptional customer service, guiding transactions, and promoting digital tools to enhance financial wellbeing.

Based in-office at the Rio Grande City branch, the position emphasizes bilingual Spanish skills and a collaborative, inclusive culture.

Qualifikationen

• Related banking experience preferred.
• Spanish language ability preferred.
• No sponsorship for employment visas.

Aufgaben

• Coaches, mentors and leads tellers to deliver a customer experience that fosters loyalty and referrals.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.
• Promotes use of technology to improve customer transactions and education.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures daily operations and maintenance transactions are completed accurately.

Kenntnisse

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Proactive Sales

Ausbildung

No Degree

Jobbeschreibung

PNC in Rio Grande City, Texas is seeking a Lead Teller to coach tellers, supervise customer interactions, and drive referrals for bank products. The role focuses on delivering exceptional customer service, guiding transactions, and promoting digital tools to enhance financial wellbeing.

Based in-office at the Rio Grande City branch, the position emphasizes bilingual Spanish skills and a collaborative, inclusive culture.