Bilingual Lead Teller: Customer Experience Leader

PNC; Hazleton (Luzerne County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Job summary

PNC Hazleton, PA is seeking a Bilingual Lead Teller to coach tellers and lead customer engagements in both English and Spanish. The role focuses on delivering superior customer experiences, identifying banking opportunities, and referring customers to the right branch staff.

The position emphasizes compliance, daily operations, and staff development. The successful candidate will work in-office in Hazleton and support the branch with performance activities, ensuring accuracy and strong service

Qualifications

• Role typically requires related experience or product knowledge.
• No university degree is required for this position.
• Spanish language skills are preferred.

Responsibilities

• Coach, mentor and lead tellers to deliver a high-quality customer experience.
• Identify opportunities and refer customers to branch staff as appropriate.
• Engage customers in lobby interactions and promote PNC products.
• Support branch manager with performance and hiring processes.
• Ensure efficient and compliant daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Hazleton, PA is seeking a Bilingual Lead Teller to coach tellers and lead customer engagements in both English and Spanish. The role focuses on delivering superior customer experiences, identifying banking opportunities, and referring customers to the right branch staff.

The position emphasizes compliance, daily operations, and staff development. The successful candidate will work in-office in Hazleton and support the branch with performance activities, ensuring accuracy and strong service