Lead Teller - Bilingual Spanish CX Coach

PNC; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

In-office role (Lakewood, CO)

Bilingual Spanish preferred

Competitive benefits package

Job summary

PNC in Lakewood, CO is seeking a Lead Teller to coach and mentor tellers, delivering a distinct customer experience and promoting financial wellbeing. The role involves educating customers on alternatives and identifying banking opportunities during daily interactions.

As an in-office position, it emphasizes customer focus and operational excellence. Spanish language skills are preferred, and the compensation aligns with the stated annual salary range and incentive eligibility.

Qualifications

• Experience in banking customer interactions and a focus on financial wellbeing.
• Spanish language preference noted as a plus.
• No degree required; relevant experience considered in lieu.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and makes referrals when appropriate.
• Leads lobby engagement and educates customers on using technology and tools for transactions.
• Supports Branch Manager in performance management and hiring processes.
• Ensures daily teller and branch operations are conducted efficiently and accurately.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Lakewood, CO is seeking a Lead Teller to coach and mentor tellers, delivering a distinct customer experience and promoting financial wellbeing. The role involves educating customers on alternatives and identifying banking opportunities during daily interactions.

As an in-office position, it emphasizes customer focus and operational excellence. Spanish language skills are preferred, and the compensation aligns with the stated annual salary range and incentive eligibility.