Lead Teller & Customer Experience Coach - Bilingual

PNC; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Educational assistance

Paid holidays

Job summary

PNC's Uptown Branch in Albuquerque, NM seeks a Lead Teller to mentor tellers, deliver exceptional customer experiences, and identify opportunities with customers throughout daily interactions.

In-office role based in Albuquerque; bilingual Spanish preferred. Typically 1+ years of related experience; no degree required. PNC offers a supportive culture, comprehensive benefits, and growth opportunities.

Qualifications

• Typical roles at this level do not require a university degree, but related experience or product knowledge is important.
• Education or certifications are not required for this teller lead role.
• Experience in banking or financial services is valued.

Responsibilities

• Assist the Branch Manager in performance management and new hire selection processes.
• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Educate customers on options for managing financial transactions using technology and tools.
• Ensure daily operations and transactions are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC's Uptown Branch in Albuquerque, NM seeks a Lead Teller to mentor tellers, deliver exceptional customer experiences, and identify opportunities with customers throughout daily interactions.

In-office role based in Albuquerque; bilingual Spanish preferred. Typically 1+ years of related experience; no degree required. PNC offers a supportive culture, comprehensive benefits, and growth opportunities.