Lead Teller: Customer Experience Coach (Bilingual)

PNC Bank NA; Rio Grande City (TX); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision coverage

401(k) with employer match

Paid time off and holidays

Life insurance

Descripción de la vacante

PNC is seeking a Lead Teller to coach tellers, supervise customer transactions, and promote PNC products in Rio Grande City, Texas. The role emphasizes customer service excellence, lobby engagement, and use of digital tools to improve financial wellbeing.

The position requires staff leadership, strong communication, and a customer-first mindset. Bilingual Spanish is preferred, and the role is office-based within the Retail Branch Banking Network.

Formación

• Experience in retail banking environments and teller operations.
• Strong communication and customer service skills.
• Familiarity with digital banking tools and guidance on technology options.

Responsabilidades

• Coach tellers on customer service and refer opportunities for PNC products.
• Greet customers in the lobby and supervise transactions.
• Lead lobby engagement and educate customers on digital options and technology.
• Support outbound calling initiatives and assist with staff performance reviews.
• Ensure daily branch operations are accurate and compliant.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Addressing Customer Needs

Coaching

Digital Awareness

Effective Communication

Fraud Awareness

Multitasking

Educación

No Degree

Descripción del empleo

PNC is seeking a Lead Teller to coach tellers, supervise customer transactions, and promote PNC products in Rio Grande City, Texas. The role emphasizes customer service excellence, lobby engagement, and use of digital tools to improve financial wellbeing.

The position requires staff leadership, strong communication, and a customer-first mindset. Bilingual Spanish is preferred, and the role is office-based within the Retail Branch Banking Network.