Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Town Center (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Town Center Branch in The Woodlands, TX. The role emphasizes coaching tellers, delivering exceptional customer experiences, and driving financial wellbeing through informed conversations.

The position requires 1+ years of related experience, a customer-focused mindset, and comfort with in-branch technology. Bilingual Spanish is preferred and sponsorship is not provided.

Qualifications

• No degree required; 1+ years of related experience needed.
• Spanish speaking preferred for certain customers.
• Experience with banking products and customer service excellence is expected.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experiences and grow loyalty.
• Handle a variety of customer interactions and educate customers on banking options.
• Identify opportunities during interactions and refer to branch staff as appropriate.
• Mentor staff and support hiring and performance processes.
• Ensure branch operations are efficient and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree.

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Town Center Branch in The Woodlands, TX. The role emphasizes coaching tellers, delivering exceptional customer experiences, and driving financial wellbeing through informed conversations.

The position requires 1+ years of related experience, a customer-focused mindset, and comfort with in-branch technology. Bilingual Spanish is preferred and sponsorship is not provided.