Client Experience Specialist – In-Branch Banking & Loyalty

PNC Financial Services Group, Inc.; Cochran's Crossing (TX); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/prescription coverage

Dental and vision

Life insurance

401(k) with match

Paid holidays

Vacation days

Descripción de la vacante

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in The Woodlands, TX. You will engage customers, educate them on banking options, and refer opportunities to branch staff to enhance loyalty and wallet share.

The role emphasizes in-person service, compliance with policies, and leveraging technology to help customers manage transactions. Bilingual Spanish preferred and local work in-office culture.

Formación

• Successful candidates will demonstrate knowledge, skills and abilities for a Client Experience Associate role.
• Role focuses on delivering strong customer service and sales support.
• No degree required; related experience encouraged and considered.

Responsabilidades

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities and refer to branch staff as appropriate.
• Educate customers on options and leverage technology to manage transactions.
• Support proactive sales conversations and elevate client loyalty.
• Ensure branch operations are efficient and accurate in daily activities.

Conocimientos

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Educación

No Degree

Descripción del empleo

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in The Woodlands, TX. You will engage customers, educate them on banking options, and refer opportunities to branch staff to enhance loyalty and wallet share.

The role emphasizes in-person service, compliance with policies, and leveraging technology to help customers manage transactions. Bilingual Spanish preferred and local work in-office culture.