Lead Teller & Customer Experience Coach

PNC; Sparta Township (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Educational assistance

Job summary

PNC in Sparta, NJ is seeking a FT Teller Lead within its Northwest Region Retail Banking organization. Based in Sparta, this role leads tellers, coaches staff, and drives customer financial wellbeing while expanding share of wallet.

The ideal candidate will have 1+ years of related experience, no degree required, and be prepared to mentor teams, manage daily operations, and ensure accurate transaction handling in a busy branch.

Qualifications

• 1+ years of related experience in banking or teller roles.
• No degree required; relevant experience and certifications may be considered.
• Ability to coach and lead a team of tellers in a customer-centric environment.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience and identify banking opportunities.
• Educates customers on alternatives and leverages technology to facilitate transactions.
• Assists Branch Manager with performance management and staffing decisions.
• Ensures daily operations are accurate and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Sparta, NJ is seeking a FT Teller Lead within its Northwest Region Retail Banking organization. Based in Sparta, this role leads tellers, coaches staff, and drives customer financial wellbeing while expanding share of wallet.

The ideal candidate will have 1+ years of related experience, no degree required, and be prepared to mentor teams, manage daily operations, and ensure accurate transaction handling in a busy branch.