Lead Teller & Customer Experience Coach

Fairygodboss; Nashville (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Job summary

PNC is seeking a Lead Teller based in Nashville, IN. The role focuses on coaching tellers, driving customer financial wellbeing, and increasing wallet share. You will guide staff in delivering exceptional customer experiences and refer opportunities to branch teams as appropriate.

The position emphasizes strong communication, adherence to policies, and hands-on leadership in daily operations. In-office role with emphasis on customer-focused service and teamwork.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to coach and mentor others.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and coach tellers to deliver a customer-focused experience.
• Identify banking opportunities and refer to branch staff as needed.
• Educate customers on digital tools and product options.
• Support branch manager with performance and hiring processes.
• Ensure daily teller operations are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Nashville, IN. The role focuses on coaching tellers, driving customer financial wellbeing, and increasing wallet share. You will guide staff in delivering exceptional customer experiences and refer opportunities to branch teams as appropriate.

The position emphasizes strong communication, adherence to policies, and hands-on leadership in daily operations. In-office role with emphasis on customer-focused service and teamwork.