Lead Teller & Customer Experience Coach

PNC; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller for the Buffalo Speedway branch in Houston, TX. This in-office role focuses on coaching tellers to deliver a superior customer experience while identifying opportunities to deepen banking relationships.

Qualifications typically require 1+ years of related experience; no degree is required. You will support the Branch Manager with performance management and hiring, and ensure efficient, accurate daily operations.

Qualifications

• Roles typically require 1+ years of related experience.
• No degree required for this position.
• Strong communication and customer service skills are essential.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Identify banking opportunities and refer customers to branch staff.
• Engage customers in the lobby and promote PNC products.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily operations and transactions are processed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for the Buffalo Speedway branch in Houston, TX. This in-office role focuses on coaching tellers to deliver a superior customer experience while identifying opportunities to deepen banking relationships.

Qualifications typically require 1+ years of related experience; no degree is required. You will support the Branch Manager with performance management and hiring, and ensure efficient, accurate daily operations.