Lead Teller & Customer Experience Coach

PNC; Breckenridge (CO); Hybrid; USD 41.000 - 69.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off

Zusammenfassung

PNC is seeking a Lead Teller in Breckenridge, CO to coach and mentor tellers, drive a high-quality customer experience, and educate customers on financial options. This in-office role emphasizes clear communication, risk awareness and everyday banking excellence. The position supports branch operations and staff development.

Spanish-speaking skills are preferred. The role offers a strong benefit package and opportunities to contribute to customer loyalty and share of wallet within a supportive

Qualifikationen

• Typically 1+ years of related experience.
• No degree required; equivalent experience considered.
• Spanish speaking preferred

Aufgaben

• Coach, mentor and lead tellers to deliver a unique customer experience and educate customers on alternatives for financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate to branch staff.
• Engage customers through lobby activities and position PNC products to meet needs.
• Communicate clearly, manage transactions and resolve problems; adhere to policies and procedures.
• Assist the Branch Manager in performance management and new hire processes.

Kenntnisse

Customer focus

Attention to detail

Effective communication

Problem solving

Time management

Ausbildung

No Degree

Jobbeschreibung

PNC is seeking a Lead Teller in Breckenridge, CO to coach and mentor tellers, drive a high-quality customer experience, and educate customers on financial options. This in-office role emphasizes clear communication, risk awareness and everyday banking excellence. The position supports branch operations and staff development.

Spanish-speaking skills are preferred. The role offers a strong benefit package and opportunities to contribute to customer loyalty and share of wallet within a supportive