Lead Teller & Client Wellness Advocate

KeyCorp; New City Park (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp's KeyBank branch in New City Park seeks a Lead Teller to serve as a trusted advisor, resolve client issues, and coach tellers in delivering exceptional service. This role combines daily teller duties with coaching, scheduling, and ensuring branch compliance.

The position emphasizes relationship building, accuracy, and a proactive approach to helping clients achieve their financial goals, guiding them toward bankers for deeper financial wellness conversations.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Strong sales skills and ability to educate clients on banking options.

Responsibilities

• Provide teller services and coach other tellers in a branch.
• Identify and resolve complex client servicing issues.
• Guide clients to bankers for deeper financial wellness conversations.
• Balance cash drawers and ensure regulatory and security compliance.
• Support scheduling and branch operations.

Skills

Client relationships

Cash handling

Sales skills

Financial wellness education

Time management

Education

High School Diploma/GED

Job description

KeyCorp's KeyBank branch in New City Park seeks a Lead Teller to serve as a trusted advisor, resolve client issues, and coach tellers in delivering exceptional service. This role combines daily teller duties with coaching, scheduling, and ensuring branch compliance.

The position emphasizes relationship building, accuracy, and a proactive approach to helping clients achieve their financial goals, guiding them toward bankers for deeper financial wellness conversations.