Lead Teller & Client Solutions Coach

KeyBank; Eugene (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

KeyBank is seeking a Lead Teller in Eugene, OR to serve as a primary troubleshooter for client servicing issues and to coach tellers for optimal client experience. You will identify financial wellness opportunities and smoothly transition clients to a Banker for deeper guidance.

The role requires leading teller functions, scheduling staff, balancing cash, and ensuring branch compliance. Notary preferred, with 3+ years in client relations and cash handling.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum of 3 years of demonstrated superior client relationship skills (required).
• Minimum of 3 years of experience in cash handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).
• Notary License (preferred).

Responsibilities

• Acts as a resource to identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker.
• Manage day-to-day teller line duties including scheduling and coaching.
• Ensure branch compliance with regulatory, security, and internal audit controls.
• Promote bank products and services to clients and meet sales targets.
• Support onboarding and training of new Tellers.

Skills

Client relationship

Cash handling

Sales and service

Team leadership

Time management

Education

High School Diploma, GED, or equivalent

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Eugene, OR to serve as a primary troubleshooter for client servicing issues and to coach tellers for optimal client experience. You will identify financial wellness opportunities and smoothly transition clients to a Banker for deeper guidance.

The role requires leading teller functions, scheduling staff, balancing cash, and ensuring branch compliance. Notary preferred, with 3+ years in client relations and cash handling.