Lead Teller & Client Experience Coach

KeyBank; Eugene (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Incentive compensation

Equal Opportunity Employer

Benefits eligible

Job summary

KeyBank in Eugene, Oregon is seeking a Lead Teller to serve as a resource for resolving client servicing issues, mentoring tellers, and ensuring branch compliance and smooth daily operations.

You will identify financial wellness opportunities, transition clients to bankers, and assist with scheduling, training, and adherence to policies, with Saturdays expected. A strong focus on delivering distinctive service is required.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Experience leading, motivating, and fostering teamwork.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Lead Teller duties and coach other tellers in a in-person branch setting.
• Identify and resolve complex client servicing issues.
• Recognize financial wellness opportunities and transition clients to a Banker.
• Assist with branch scheduling, staffing, and regulatory compliance.
• Maintain product knowledge and support onboarding/training of tellers.
• Support Saturday work and adhere to branch operational standards.
• Promote bank products and services and ensure accurate cash handling.

Skills

Client relationship

Cash handling

Leadership

Teamwork

Education

High School Diploma/GED

Tools

Windows PC

Calculator

Job description

KeyBank in Eugene, Oregon is seeking a Lead Teller to serve as a resource for resolving client servicing issues, mentoring tellers, and ensuring branch compliance and smooth daily operations.

You will identify financial wellness opportunities, transition clients to bankers, and assist with scheduling, training, and adherence to policies, with Saturdays expected. A strong focus on delivering distinctive service is required.