Lead Teller & Branch Operations Coach

KeyBank; Hood River (OR); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Hood River, Oregon is seeking a Lead Teller to act as a trusted advisor and problem solver for our local clients. You will manage teller functions, coach tellers, and help identify opportunities for financial wellness conversations by transitioning clients to a Banker when appropriate.

The role emphasizes in-branch service, regulatory compliance, scheduling, and collaboration with the Branch Manager to onboard new tellers.

Qualifications

• High school diploma or equivalent business experience required.
• Minimum 3 years of superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of PC with Windows-based applications.
• Ability to lead, motivate, and foster teamwork; strong organizational skills.

Responsibilities

• Embodies a strong client experience culture in a branch setting.
• Coach tellers to ensure accurate and efficient service.
• Identify and resolve complex client servicing issues.
• Transition clients to bankers for advanced financial wellness discussions.
• Assist clients in achieving financial goals with available tools.

Skills

Client relationship skills

Cash handling

Windows PC

Team leadership

Organizational skills

Time management

Sales and service

Education

High School Diploma/GED or equivalent business experience

Tools

Windows-based PC

Job description

KeyBank in Hood River, Oregon is seeking a Lead Teller to act as a trusted advisor and problem solver for our local clients. You will manage teller functions, coach tellers, and help identify opportunities for financial wellness conversations by transitioning clients to a Banker when appropriate.

The role emphasizes in-branch service, regulatory compliance, scheduling, and collaboration with the Branch Manager to onboard new tellers.