Lead Teller & Client Experience Leader

KeyBank; Town of Amherst (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller at our Amherst branch to act as a resource for resolving client servicing issues and coaching tellers. You will be the go-to troubleshooter for complex problems, drive excellent customer service, and coordinate staff in a busy branch environment.

Responsibilities include managing scheduling, maintaining operational standards, coaching staff, and guiding clients toward banking solutions with an emphasis on financial wellness.

Qualifications

• Demonstrated superior client relationship skills.
• Experienced in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture in branch.
• Coaches tellers for accurate, efficient performance.
• Identifies and resolves complex client servicing issues.
• Transfers clients to a Banker for deeper financial wellness discussions.
• Manages teller line scheduling and coaching to maintain service levels.
• Ensures compliance with regulatory, security and internal controls.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Sales and service

Financial wellness tools

Regulatory compliance

Banking products knowledge

Education

High School Diploma, GED, or equivalent business experience

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller at our Amherst branch to act as a resource for resolving client servicing issues and coaching tellers. You will be the go-to troubleshooter for complex problems, drive excellent customer service, and coordinate staff in a busy branch environment.

Responsibilities include managing scheduling, maintaining operational standards, coaching staff, and guiding clients toward banking solutions with an emphasis on financial wellness.