Lead Teller & Client Experience Coach

KeyCorp; Town of Amherst (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp's Amherst, NY branch is hiring a Lead Teller to act as a trusted advisor, troubleshoot complex client service needs, and coach tellers to enhance client experience. You will oversee teller scheduling, staff coaching, and branch compliance while promoting financial wellness opportunities to clients.

The role emphasizes strong client relationships, cash handling accuracy, and leadership in a busy branch environment in Amherst, NY 14221.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience with cash handling.
• Working knowledge of PC with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture by being present with every client and teammate.
• Coaches tellers to ensure accurate and efficient teller functions in branch.
• Identifies complex client servicing issues and resolves them.
• Transits clients to a Banker for deeper financial wellness conversations.
• Participates in morning huddles and end-of-day debriefs.
• Maintains compliance with regulatory, security, and internal audit controls.

Skills

Client relationship skills

Cash handling

Windows PC basics

Leadership

Time management

Education

High School Diploma, GED, or equivalent business experience

Job description

KeyCorp's Amherst, NY branch is hiring a Lead Teller to act as a trusted advisor, troubleshoot complex client service needs, and coach tellers to enhance client experience. You will oversee teller scheduling, staff coaching, and branch compliance while promoting financial wellness opportunities to clients.

The role emphasizes strong client relationships, cash handling accuracy, and leadership in a busy branch environment in Amherst, NY 14221.