Lead Teller & Client Experience Coach

KeyBank; Webster (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank, located in Webster, NY, is seeking a Lead Teller to serve as a trusted advisor within the branch, resolve client servicing issues, and coach tellers to deliver distinctive service. The role emphasizes problem solving, financial wellness conversations, and strong operational performance.

The Lead Teller will supervise teller activities, ensure regulatory compliance, participate in daily huddles, and support onboarding while handling Saturdays as scheduled.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of Windows-based PC applications and calculators.
• Proven ability to lead, motivate, and foster teamwork.
• Strong organizational skills with multitasking ability.

Responsibilities

• Provide exceptional client experience in-person and with teammates.
• Coach tellers in efficient teller functions and accuracy in a branch.
• Identify and resolve complex client servicing issues.
• Recognize financial wellness opportunities and transition clients to a Banker.
• Assist clients in achieving financial goals using wellness tools.
• Attend morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures; balance cash.
• Manage day-to-day teller line duties, staffing, and coaching.
• Maintain knowledge of product guides, fees, policies.
• Support onboarding and training of new Tellers.
• Work on Saturdays as directed.

Skills

Client relationship

Cash handling

Windows PC skills

Leadership

Task management

Education

High School Diploma, GED, or equivalent business experience

Job description

KeyBank, located in Webster, NY, is seeking a Lead Teller to serve as a trusted advisor within the branch, resolve client servicing issues, and coach tellers to deliver distinctive service. The role emphasizes problem solving, financial wellness conversations, and strong operational performance.

The Lead Teller will supervise teller activities, ensure regulatory compliance, participate in daily huddles, and support onboarding while handling Saturdays as scheduled.