Lead Teller & Customer Experience Coach

KeyBank

West Webster (NY)

On-site

USD 26,000 - 34,000

Full time

3 days ago

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Job summary

KeyBank is seeking a Lead Teller in Webster, NY to act as a trusted advisor, troubleshoot complex client service needs, and enhance relationships through distinctive service. You will manage teller operations, coach tellers, and ensure branch compliance while guiding clients toward financial wellness conversations.

Requirements include a High School Diploma or GED and at least 3 years of cash handling and client relationship experience; Notary is preferred.

Qualifications

High School Diploma, GED, or equivalent business experience required.
Minimum 3 years of demonstrated superior client relationship skills.
Minimum 3 years of experience in cash handling.
Familiarity with Windows-based PCs and calculator.
Ability to lead, motivate, and foster teamwork.
Strong organizational skills handling multiple tasks.
Notary license preferred.

Responsibilities

Embodies a strong client experience culture and coaches tellers to enhance the client experience.
Oversees day-to-day teller line duties and scheduling.
Identifies and resolves complex client servicing issues and transitions clients to a Banker.
Maintains branch compliance with regulatory, security, and internal audit controls.
Supports onboarding and training of new tellers and branch staff.
Works Saturdays as directed by management and adheres to policy.