Lead Teller & Branch Coach – Elevate Client Experience

KeyBank; Town of Webster (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in Webster, NY seeks a Lead Teller to deliver exceptional client service and lead teller operations at the branch. You will identify customer financial needs, mentor tellers, and ensure accurate cash handling and compliance in daily branch activities.

Your role includes scheduling, coaching tellers, and collaborating with bankers to promote financial wellness solutions while maintaining regulatory standards.

Qualifications

• High School Diploma, GED, or equivalent business experience (required)
• Minimum 3 years of demonstrated superior client relationship skills (required)
• Minimum 3 years of experience in cash handling (required)
• Working knowledge of PC with Windows based applications and calculators (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Demonstrated organizational skills while managing multiple tasks (required)

Responsibilities

• Lead teller duties including scheduling and coaching tellers in an in-person branch setting.
• Resolve complex client servicing issues and identify client needs.
• Coach tellers to enhance client experience and operational effectiveness.
• Identify and transition clients to bankers for financial wellness conversations.
• Ensure compliance with regulatory, security and audit controls.
• Support Branch Manager in onboarding and training new tellers.
• Promote bank products and services to clients and achieve sales targets.
• Balance cash drawers and ensure accurate processing of transactions.

Skills

Customer relationship

Sales skills

Cash handling

Leadership

Time management

Financial knowledge

Education

High School Diploma

GED

Equivalent work experience

Tools

Notary License

Job description

KeyBank in Webster, NY seeks a Lead Teller to deliver exceptional client service and lead teller operations at the branch. You will identify customer financial needs, mentor tellers, and ensure accurate cash handling and compliance in daily branch activities.

Your role includes scheduling, coaching tellers, and collaborating with bankers to promote financial wellness solutions while maintaining regulatory standards.