Lead Teller & Client Experience Coach

KeyBank; Toledo (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Toledo, OH is seeking a Lead Teller to serve as a resource for client servicing and branch operations. You will coach tellers, resolve complex issues, and help guide clients toward a Banker for deeper financial wellness discussions.

You will manage teller scheduling, training, and ensure branch compliance with regulatory and security procedures, while delivering distinctive service daily.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and engages with every client.
• Coaches tellers to maintain accurate performance and service in branch.
• Identifies and resolves more complex client servicing issues.
• Listens for clues for financial wellness opportunities and transitions to a Banker.
• Assists clients in achieving financial goals using financial tools.
• Attends in-person morning huddles and end-of-day debriefs.
• Follows compliance, audit, and security procedures and balances cash drawer.
• Manages day-to-day teller line duties and oversees branch operations.
• Reviews product guides, fees, and policies to stay current.
• Supports onboarding and training of new tellers.

Skills

Client relationship skills

Coaching tellers

Regulatory compliance

Cash handling

Cash balancing

Sales and service

Financial wellness

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyBank in Toledo, OH is seeking a Lead Teller to serve as a resource for client servicing and branch operations. You will coach tellers, resolve complex issues, and help guide clients toward a Banker for deeper financial wellness discussions.

You will manage teller scheduling, training, and ensure branch compliance with regulatory and security procedures, while delivering distinctive service daily.