Lead Teller: Client Experience Coach

KeyCorp; Toledo (OH); On-site; USD 53,644,000 - 71,635,000; Full time

Job summary

KeyBank in Toledo, OH is seeking a Lead Teller to act as a resource for complex client servicing issues and to coach tellers in a branch setting. The role handles scheduling, staffing, and regulatory compliance while guiding customers toward financial wellness conversations with bankers.

The position emphasizes strong client relationships, cash handling accuracy, and a drive to promote bank products and services within a team-focused environment.

Qualifications

• 3+ years proven client relationship skills.
• 3+ years cash handling experience.
• Proficiency with Windows-based PC applications and calculator.
• Ability to lead, motivate and foster teamwork.
• Strong organizational skills across multiple tasks.

Responsibilities

• Deliver exceptional client service in a branch setting.
• Coach tellers and manage teller line operations daily.
• Identify financial wellness opportunities and refer to a Banker as needed.
• Ensure compliance with regulatory, security and internal audit controls.
• Assist in scheduling, training and onboarding of tellers.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Organization

Time management

Customer service

Sales skills

Financial education

Regulatory awareness

Education

High School Diploma

Tools

Calculator

Job description

KeyBank in Toledo, OH is seeking a Lead Teller to act as a resource for complex client servicing issues and to coach tellers in a branch setting. The role handles scheduling, staffing, and regulatory compliance while guiding customers toward financial wellness conversations with bankers.

The position emphasizes strong client relationships, cash handling accuracy, and a drive to promote bank products and services within a team-focused environment.