Lead Teller & Branch Experience Coach

KeyBank; Ypsilanti (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Ypsilanti, MI seeks a Lead Teller to act as a trusted advisor for clients, manage teller operations, and guide staff in delivering outstanding service. You will identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

The role requires strong client relationships, cash-handling experience, and the ability to manage scheduling and training while ensuring branch compliance and efficient operations.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Provide exceptional client service in person at the branch.
• Coach tellers to improve efficiency and accuracy.
• Identify and resolve more complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker.
• Assist clients in achieving financial goals through tools and guidance.
• Oversee branch teller line, scheduling, and coaching to maintain compliance.

Skills

Customer service

Cash handling

Team leadership

Scheduling

Compliance

Education

High School Diploma / GED

Tools

PC with Windows

Job description

KeyBank in Ypsilanti, MI seeks a Lead Teller to act as a trusted advisor for clients, manage teller operations, and guide staff in delivering outstanding service. You will identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

The role requires strong client relationships, cash-handling experience, and the ability to manage scheduling and training while ensuring branch compliance and efficient operations.