Lead Teller & Client Experience Coach

KeyBank; Kokomo (IN); On-site; USD 25,830 - 34,440; Full time

Job summary

KeyBank in Kokomo, Indiana, is hiring a Lead Teller to enhance client interactions and manage day-to-day teller operations. The position involves resolving client servicing issues, coaching tellers, and ensuring compliance with regulations. Candidates must have a high school diploma, minimum 3 years of client relationship and cash handling experience, and strong leadership skills. This role offers a base hourly rate between $18.75 and $25.00, along with incentive compensation based on performance.

Qualifications

• Must possess at least 3 years of superior client relationship experience.
• Requires a minimum of 3 years' experience in cash handling.
• Ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Provide exceptional customer service.
• Oversee teller line operations and coaching.
• Transition clients to Bankers for financial discussions.
• Ensure compliance with banking regulations.

Skills

Client relationship skills

Cash handling

Sales and service skills

Time management

Integrity and judgment

Team leadership

Education

High School Diploma or GED

Tools

Windows-based applications

Job description

KeyBank in Kokomo, Indiana, is hiring a Lead Teller to enhance client interactions and manage day-to-day teller operations. The position involves resolving client servicing issues, coaching tellers, and ensuring compliance with regulations. Candidates must have a high school diploma, minimum 3 years of client relationship and cash handling experience, and strong leadership skills. This role offers a base hourly rate between $18.75 and $25.00, along with incentive compensation based on performance.