Senior Teller & Client Experience Leader

KeyBank; Indianapolis (IN); On-site; USD 25,830 - 34,440; Full time

Job summary

A leading banking institution in Indianapolis seeks a Lead Teller who will enhance client relationships, resolve complex servicing issues, and manage teller operations. Responsibilities include coaching team members, handling cash transactions, and ensuring compliance with banking regulations. Ideal candidates will have a High School Diploma, a minimum of 3 years in client servicing and cash handling, and strong sales skills. The hourly pay range is $18.75 to $25.00, plus incentive compensation.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows-based applications.
• Ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Act as a resource to identify and resolve complex client servicing issues.
• Manage day-to-day duties for the branch teller line, including scheduling.
• Help clients achieve financial goals using financial wellness tools.
• Follow compliance, audit, and security procedures.

Skills

Client relationship skills

Cash handling

Windows applications knowledge

Leadership skills

Organizational skills

Sales skills

Time management

Education

High School Diploma or GED

Job description

A leading banking institution in Indianapolis seeks a Lead Teller who will enhance client relationships, resolve complex servicing issues, and manage teller operations. Responsibilities include coaching team members, handling cash transactions, and ensuring compliance with banking regulations. Ideal candidates will have a High School Diploma, a minimum of 3 years in client servicing and cash handling, and strong sales skills. The hourly pay range is $18.75 to $25.00, plus incentive compensation.