Branch Lead Teller & Customer Experience Coach

PNC; Michigan City (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with match

Paid time off including holidays and vacation days

Job summary

A leading financial institution is hiring a Lead Teller for their Michigan City, IN branch. This position combines customer-centric service with the coaching and leadership of teller staff. The successful candidate will coach tellers, ensure efficient branch operations, and enhance customer experiences through proactive engagement. Preferred skills include accountability, problem-solving, and strong communication abilities. Candidates need 1+ years of related experience but do not require a degree. A comprehensive benefits package is offered.

Qualifications

• 1+ years of related experience or product knowledge required.
• Ability to coach tellers and deliver unique customer experiences.
• Demonstrates clear communication skills and transaction handling.

Responsibilities

• Coaches tellers to enhance customer experience and financial wellbeing.
• Identifies banking opportunities and refers customers to branch staff.
• Ensures efficient daily operations and accurate transactions.

Skills

Accountability

Customer Experience (CX)

Problem Solving

Coaching Others

Managing Multiple Priorities

Education

No Degree required

Job description

A leading financial institution is hiring a Lead Teller for their Michigan City, IN branch. This position combines customer-centric service with the coaching and leadership of teller staff. The successful candidate will coach tellers, ensure efficient branch operations, and enhance customer experiences through proactive engagement. Preferred skills include accountability, problem-solving, and strong communication abilities. Candidates need 1+ years of related experience but do not require a degree. A comprehensive benefits package is offered.