Lead Teller & Branch Experience Coach

KeyBank; Pittsburgh (Allegheny County); On-site; USD 25,830 - 34,440; Full time

Job summary

A financial institution seeks a Lead Teller to enhance client relationships and resolve servicing issues. The position involves coaching other Tellers and managing daily operations while ensuring compliance and exceptional service. Candidates must have a high school diploma and 3 years of client relationship and cash handling experience. The role may include working Saturdays and managing the teller line's effectiveness. Competitive hourly wage of $18.75 to $25.00 based on experience and skills.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills required.
• Minimum of 3 years' experience in cash handling required.
• Demonstrated ability to lead, motivate, and foster teamwork required.

Responsibilities

• Act as a resource for complex client servicing issues.
• Coach tellers to ensure effective client experiences.
• Transition clients to Bankers for deeper financial discussions.

Skills

Client relationship skills

Cash handling

Teamwork

Time management

Sales and service skills

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

A financial institution seeks a Lead Teller to enhance client relationships and resolve servicing issues. The position involves coaching other Tellers and managing daily operations while ensuring compliance and exceptional service. Candidates must have a high school diploma and 3 years of client relationship and cash handling experience. The role may include working Saturdays and managing the teller line's effectiveness. Competitive hourly wage of $18.75 to $25.00 based on experience and skills.