Lead Teller & Client Experience Coach

KeyCorp; Centennial (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Notary preferred

Job summary

KeyCorp's KeyBank branch in Centennial is seeking a Lead Teller to coach tellers, resolve complex client issues, and enhance branch performance. You will schedule tellers, support onboarding, ensure regulatory compliance, and promote bank products to meet client needs.

The role requires a high school diploma or GED, 3+ years in client relations and cash handling, notary preferred, and the ability to work Saturdays. Strong integrity and communication are essential.

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• 3+ years of experience in cash handling.
• Strong interpersonal and coaching abilities.
• Able to work Saturdays as required.

Responsibilities

• Lead teller duties and scheduling in a branch setting.
• Coach tellers to enhance client experience and efficiency.
• Identify financial wellness opportunities and refer to bankers.
• Ensure compliance with regulatory, security, and audit controls.

Skills

Client relationships

Cash handling

Team supervision

Sales & service

Education

High School Diploma / GED

Job description

KeyCorp's KeyBank branch in Centennial is seeking a Lead Teller to coach tellers, resolve complex client issues, and enhance branch performance. You will schedule tellers, support onboarding, ensure regulatory compliance, and promote bank products to meet client needs.

The role requires a high school diploma or GED, 3+ years in client relations and cash handling, notary preferred, and the ability to work Saturdays. Strong integrity and communication are essential.