Lead Teller & Client Experience Coach

KeyCorp; Glen Ridge Acres (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp seeks a Lead Teller in Cincinnati, OH, to troubleshoot complex client issues, coach tellers, and guide customers toward banking solutions with excellent service. You will manage teller scheduling, ensure branch compliance, and support onboarding and training in a fast-paced environment.

Strong cash handling, relationship-building, leadership, and communication skills are essential to help clients move forward on their financial journeys.

Qualifications

• High school diploma, GED, or equivalent business experience (required)
• 3+ years demonstrated client relationship skills (required)
• 3+ years cash handling experience (required)
• Working knowledge of PC with Windows-based applications and calculator (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Demonstrated organizational skills while managing multiple tasks (required)

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers in a branch setting.
• Identifies and resolves complex client servicing issues and transitions clients to bankers for deeper financial conversations.
• Manages day-to-day duties for the branch teller line, including scheduling, observations, and coaching to enhance effectiveness.
• Ensures compliance with regulatory, security, and internal audit controls; maintains branch operational standards.

Skills

Client relationships

Cash handling

Leadership

Coaching

Education

High School Diploma

Job description

KeyCorp seeks a Lead Teller in Cincinnati, OH, to troubleshoot complex client issues, coach tellers, and guide customers toward banking solutions with excellent service. You will manage teller scheduling, ensure branch compliance, and support onboarding and training in a fast-paced environment.

Strong cash handling, relationship-building, leadership, and communication skills are essential to help clients move forward on their financial journeys.