Lead Teller & Client Service Coach

KeyBank; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Cincinnati, Ohio is seeking a Lead Teller to serve as a resource for client servicing, resolve complex issues, and coach tellers. You will manage day-to-day teller operations, schedule staff, and ensure branch compliance while guiding customers toward financial wellness.

The role emphasizes customer experience, in-person collaboration, and adherence to policies. Strong cash handling and leadership are essential, with a Notary preferred.

Qualifications

• 3+ years Demonstrated superior client relationship skills
• 3+ years Experienced in cash handling
• Working knowledge of PC with Windows based applications and calculator
• Demonstrated ability to lead, motivate, and foster teamwork
• Demonstrated organizational skills while managing multiple tasks

Responsibilities

• Embodies a strong client experience culture and collaborates with teammates
• Coaches tellers to ensure efficient teller performance
• Identifies and resolves complex client servicing issues
• Transitions clients to a Banker for financial wellness conversations
• Balances cash drawer and adheres to balancing guidelines
• Oversees branch staff on operational/regulatory procedures
• Supports onboarding and training of new Tellers
• Performs other duties as assigned; may change at any time

Skills

Client relationships

Cash handling

Leadership

Organizational skills

Time management

Education

High School Diploma, GED, or equivalent

Tools

Windows PC

Calculator

Job description

KeyBank in Cincinnati, Ohio is seeking a Lead Teller to serve as a resource for client servicing, resolve complex issues, and coach tellers. You will manage day-to-day teller operations, schedule staff, and ensure branch compliance while guiding customers toward financial wellness.

The role emphasizes customer experience, in-person collaboration, and adherence to policies. Strong cash handling and leadership are essential, with a Notary preferred.