Lead Teller & Branch Experience Coach

KeyCorp; Fife (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Washington to serve as a trusted advisor in client servicing, resolving complex issues, and advancing financial wellness conversations in-branch.

You will manage teller operations, coach staff, and support scheduling while ensuring compliance with policies and security standards. The role requires a High School Diploma or equivalent and a minimum of 3 years of cash handling and client-relations experience.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years Demonstrated superior client relationship skills.
• 3+ years Experienced in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Provide outstanding client service and resolve day-to-day teller issues in branch.
• Coach tellers to improve efficiency and customer experience.
• Assist in scheduling, staffing, and regulatory compliance in the branch.
• Identify financial wellness opportunities and transition clients to bankers.

Skills

Customer service

Sales skills

Cash handling

Leadership/ Coaching

Education

High School Diploma / GED

Tools

Windows PC

Job description

KeyCorp is seeking a Lead Teller in Washington to serve as a trusted advisor in client servicing, resolving complex issues, and advancing financial wellness conversations in-branch.

You will manage teller operations, coach staff, and support scheduling while ensuring compliance with policies and security standards. The role requires a High School Diploma or equivalent and a minimum of 3 years of cash handling and client-relations experience.