Lead Teller & Client Experience Coach

KeyCorp; American Fork (UT); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in American Fork, UT is seeking a Lead Teller to act as a resource for client servicing, coaching tellers, and ensuring branch compliance. You’ll identify financial needs, transition clients to a Banker, and supervise day-to-day teller operations.

The role requires a High School Diploma, 3+ years of client relations and cash handling, and strong initiative. Work includes Saturdays, scheduling, training new tellers, and promoting the bank’s products with a focus on service excellence.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Minimum of 3 years' experience in demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Experience leading, motivating, and fostering teamwork.
• Strong organizational skills managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and coaches others.
• Manages teller functions in an in‑person branch setting.
• Identifies and resolves complex client servicing issues.
• Transitions clients to a Banker for deeper financial wellness conversations.
• Observes and coaches tellers to enhance client experience and operational effectiveness.
• Follows compliance, audit, and security procedures.
• Oversees scheduling and training of tellers and branch staff.
• Maintains knowledge of product guides, fees, and policies.
• Supports onboarding and training of new tellers.
• Works Saturdays as directed by management.

Skills

Client relationships

Cash handling

Leadership

Sales skills

Time management

Compliance

Education

High School Diploma

Tools

Windows OS

Job description

KeyBank in American Fork, UT is seeking a Lead Teller to act as a resource for client servicing, coaching tellers, and ensuring branch compliance. You’ll identify financial needs, transition clients to a Banker, and supervise day-to-day teller operations.

The role requires a High School Diploma, 3+ years of client relations and cash handling, and strong initiative. Work includes Saturdays, scheduling, training new tellers, and promoting the bank’s products with a focus on service excellence.