Lead Teller & Client Experience Coach

KeyBank; Poole's Corner (PA); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Doylestown, Pennsylvania is seeking a Lead Teller to serve as a trusted advisor and branch troubleshooter, improving client service and resolving complex issues. You will guide tellers, observe operations, and help transition clients to bankers for deeper financial guidance.

Responsibilities include staffing, scheduling, compliance, coaching, and staying current on product guides and policies. A high school diploma and cash-handling, client-relations experience are required, with

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years' cash handling experience.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture in branch setting.
• Coaches tellers to ensure efficient teller functions.
• Identifies and resolves complex client servicing issues.
• Transitional opportunities: guide clients to bankers for financial wellness.
• Supports branch operations, scheduling, and regulatory compliance.

Skills

Client relationship skills

Cash handling

PC skills

Leadership

Organization

Time management

Sales skills

Financial education

Education

High School Diploma/GED

Tools

Windows applications

Calculator

Job description

KeyBank in Doylestown, Pennsylvania is seeking a Lead Teller to serve as a trusted advisor and branch troubleshooter, improving client service and resolving complex issues. You will guide tellers, observe operations, and help transition clients to bankers for deeper financial guidance.

Responsibilities include staffing, scheduling, compliance, coaching, and staying current on product guides and policies. A high school diploma and cash-handling, client-relations experience are required, with