Lead Teller & Branch Operations Coach

Community Bank, N.A.; Hawley Corners (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Senior Teller to lead teller and transaction operations across the branch, providing guidance and coaching to frontline staff while ensuring exceptional customer service and adherence to bank policies.

You will oversee cash operations, vault management, and control of negotiable items, exercising decision-making within limits and supporting risk management and staff development.

Qualifications

• Excellent interpersonal and communication skills for professional engagement with customers.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgment in a fast-paced, customer-focused environment.
• Ability to understand directions and adhere to established policy and procedures.
• Demonstrated leadership qualities, including influencing and coaching without direct supervision.
• Thorough knowledge of bank products and services.
• Commitment to company values: Integrity, Excellence, Teamwork, Humility.

Responsibilities

• Model relationship-building and coach frontline staff on customer conversations.
• Perform customer transactions accurately and professionally.
• Create a positive banking experience by understanding customer needs.
• Identify referrals based on customer needs and promote bank products.
• Provide daily guidance and coaching to staff on procedures and standards.
• Maintain visibility in the transactional area and give immediate feedback.
• Ensure adherence to policies, security, and cash-handling standards.
• Assist in training new staff and ongoing skill development.
• Take ownership of personal performance and learnings; adapt to change.
• Participate in branch meetings and training; travel to training locations as required.
• Coordinate workflow and coverage across all transaction areas.
• Exercise judgment on low-risk transactions and escalate issues as needed.

Skills

Interpersonal skills

Communication

Attention to detail

Math skills

Policy adherence

Leadership

Bank products knowledge

Core values (Integrity, Excellence, Te

Education

High school diploma or GED

Job description

Community Bank, N.A. is seeking a Senior Teller to lead teller and transaction operations across the branch, providing guidance and coaching to frontline staff while ensuring exceptional customer service and adherence to bank policies.

You will oversee cash operations, vault management, and control of negotiable items, exercising decision-making within limits and supporting risk management and staff development.