Lead Teller & Branch Service Leader

Tru Point Bank; Bristol (VA); On-site; USD 33,000 - 37,000; Full time

Job summary

Tru Point Bank in Bristol, VA is seeking a Head Teller to lead teller operations and supervise staff to maintain service standards. You will manage the cash position and ensure all documents and transactions comply with bank policies.

The role emphasizes confidentiality, customer service, coaching staff, and collaboration with product specialists. A High School Diploma or equivalent and prior teller experience are required.

Qualifications

• High School Diploma or Equivalent required.
• Previous Teller Experience Required.

Responsibilities

• Perform all teller functions.
• Supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
• Proactively strengthen customer relationships and build a positive community image.
• Maintain and monitor the branch cash position and ensure compliance with policies.
• Manage staff levels and schedules for efficient teller support.
• Ensure teller functions comply with bank policies and guidelines.
• Refer customers to product specialists and coach staff accordingly.
• Monitor customer transactions to minimize risk and loss.
• Communicate branch and bank objectives to staff; support development of personnel.

Skills

Cash handling

Customer service

Confidentiality

Communication

Education

High School Diploma or Equivalent

Job description

Tru Point Bank in Bristol, VA is seeking a Head Teller to lead teller operations and supervise staff to maintain service standards. You will manage the cash position and ensure all documents and transactions comply with bank policies.

The role emphasizes confidentiality, customer service, coaching staff, and collaboration with product specialists. A High School Diploma or equivalent and prior teller experience are required.