Lead Teller & Branch Service Coach

Truliant Federal Credit Union; Battleground (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

No-cost employee medical, dental, and

Dental and vision coverage

Paid holidays and PTO

401(k) plan with matching

Tuition reimbursement

Life Insurance

Wellness program

Teledoc

Onsite fitness facilities

Employee Assistance Program

Job summary

Truliant Federal Credit Union is seeking a Lead Teller I to guide daily teller operations, coach team members, and uphold high standards of member service. The role emphasizes accuracy in cash handling, adherence to policies, and confidentiality while supporting branch leadership and training initiatives.

You will balance transactions, resolve member concerns, and model exemplary service in a busy branch environment, contributing to our commitment to member owners.

Qualifications

• Strong understanding of financial services concepts, practices, procedures, regulations, and compliance requirements.
• Clear verbal and written English communication for member, team, and leadership interactions.
• Ability to resolve member complaints, coach others, and support consistent service standards.
• Good arithmetic skills and ability to monitor transactions, balancing, cash limits, and related branch controls.
• Basic computer skills and understanding Credit Union business processes.
• Strong organization, attention to detail, flexibility, and prioritization with minimal supervision.
• Ability to work well under pressure in a goal-oriented environment while maintaining confidentiality.
• Strong commitment to providing excellent service to Truliant’s members.

Responsibilities

• Lead the day-to-day teller experience by supporting team members and reinforcing service standards.
• Ensure transactions and branch cash processes are accurate and consistent.
• Serve as a role model for excellent member service and resolve member account concerns with care and discretion.
• Provide leadership support when management is unavailable; collaborate with branch management on policy training and team development.

Skills

Cash handling accuracy

Team leadership

Clear communication

Confidentiality

Attention to detail

Policy adherence

Organization

Working under pressure

Education

High school diploma or equivalent

Job description

Truliant Federal Credit Union is seeking a Lead Teller I to guide daily teller operations, coach team members, and uphold high standards of member service. The role emphasizes accuracy in cash handling, adherence to policies, and confidentiality while supporting branch leadership and training initiatives.

You will balance transactions, resolve member concerns, and model exemplary service in a busy branch environment, contributing to our commitment to member owners.