Lead Teller & Branch Operations Leader

Vibe Credit Union; Waterford Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Team environment

Job summary

Vibe Credit Union in Waterford Charter Township, MI seeks a Lead Teller to support branch operations, mentor the teller team, and ensure accurate cash handling. You will balance cash, assist with audits, and deliver outstanding member service.

You’ll be responsible for security of cash drawers, promoting products, and maintaining compliance with BSA/AML/CIP; leadership and coaching for staff development. Strong customer service, communication, and multi-tasking skills required; high school

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and sales abilities.
• Excellent communication and professionalism.
• Ability to multitask and handle pressure.
• Analytical skills and sound judgment.
• Comfort using Windows-based systems and business equipment.

Responsibilities

• Support Teller Operations: Assist the teller team with questions, transaction guidance, and workflow support.
• Lead Cash Operations: Manage and balance the ATM, vault, cash dispenser, recyclers, and coin machines; ensure internal control compliance and complete required audits.
• Resolve Issues: Investigate and assist with teller out-of-balance situations and provide corrective direction as needed.
• Serve Members: Deliver excellent service through accurate transactions, product knowledge, and strong relationship-building.
• Maintain Security: Ensure the accuracy and security of cash drawers, checks, gift cards, stamps, and other negotiable items.
• Promote Products: Communicate the benefits of Vibe’s products and services to help meet individual and branch sales goals.
• Ensure Compliance: Follow BSA, AML, CIP, and CDD procedures consistently.
• Support the Branch Manager: Provide performance suggestions, coaching insights, and assistance in staff development.
• Maintain Standards: Complete daily responsibilities, uphold member confidentiality, and ensure a clean, secure workspace.
• Meet all established sales and service goals.

Skills

Customer service

Communication

Multitasking

Analytical thinking

Tech savvy

Education

High school diploma or equivalent

Job description

Vibe Credit Union in Waterford Charter Township, MI seeks a Lead Teller to support branch operations, mentor the teller team, and ensure accurate cash handling. You will balance cash, assist with audits, and deliver outstanding member service.

You’ll be responsible for security of cash drawers, promoting products, and maintaining compliance with BSA/AML/CIP; leadership and coaching for staff development. Strong customer service, communication, and multi-tasking skills required; high school