Lead Teller & Branch Operations Coach

Merchants National Bank; Logan (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Merchants National Bank is seeking a Head Teller in Logan, OH to lead Tellers, manage cash limits, and ensure high-quality service for business and consumer banking. The role emphasizes accuracy, compliance, and cross-selling of bank products.

The Head Teller will guide staff, process a variety of transactions, and maintain branch records. Strong customer service, math, and computer skills are essential for success in this full-time position.

Qualifications

• High School Diploma or equivalent is required.
• Ability to operate a computer and standard office equipment.
• Strong written and verbal communication skills.
• Basic math proficiency.
• Maintain a friendly, courteous, professional demeanor.
• Customer service and cash handling experience preferred.

Responsibilities

• Provide leadership and support to Tellers on branch operating procedures.
• Maintain higher approval authority and cash limit.
• Deliver exceptional customer service for banking transactions.
• Promote and cross-sell bank products and services.
• Process transactions for various accounts and services.
• Utilize Branch Batch Capture to scan items into the mainframe.
• Maintain records, reports, and reconciliations for audits.
• Coach and train teller staff on customer service and standards.
• Assist branch management with Teller referrals and training.
• Provide feedback for Teller performance reviews and development plans.
• Prepare reports and maintain branch records and facilities.

Skills

Customer service

Cash handling

Communication

Computer proficiency

Mathematical ability

Education

High School Diploma

Tools

Branch Batch Capture

Job description

Merchants National Bank is seeking a Head Teller in Logan, OH to lead Tellers, manage cash limits, and ensure high-quality service for business and consumer banking. The role emphasizes accuracy, compliance, and cross-selling of bank products.

The Head Teller will guide staff, process a variety of transactions, and maintain branch records. Strong customer service, math, and computer skills are essential for success in this full-time position.