Head Teller

Merchants National Bank; Logan (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Merchants National Bank is seeking a Head Teller in Logan, OH to lead Tellers, manage cash limits, and ensure high-quality service for business and consumer banking. The role emphasizes accuracy, compliance, and cross-selling of bank products.

The Head Teller will guide staff, process a variety of transactions, and maintain branch records. Strong customer service, math, and computer skills are essential for success in this full-time position.

Qualifications

• High School Diploma or equivalent is required.
• Ability to operate a computer and standard office equipment.
• Strong written and verbal communication skills.
• Basic math proficiency.
• Maintain a friendly, courteous, professional demeanor.
• Customer service and cash handling experience preferred.

Responsibilities

• Provide leadership and support to Tellers on branch operating procedures.
• Maintain higher approval authority and cash limit.
• Deliver exceptional customer service for banking transactions.
• Promote and cross-sell bank products and services.
• Process transactions for various accounts and services.
• Utilize Branch Batch Capture to scan items into the mainframe.
• Maintain records, reports, and reconciliations for audits.
• Coach and train teller staff on customer service and standards.
• Assist branch management with Teller referrals and training.
• Provide feedback for Teller performance reviews and development plans.
• Prepare reports and maintain branch records and facilities.

Skills

Customer service

Cash handling

Communication

Computer proficiency

Mathematical ability

Education

High School Diploma

Tools

Branch Batch Capture

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Teller

ROUNDABOUT HOURLY Full Time Logan, OH, US

2 days ago Requisition ID: 1332

As a Head Teller you’ll provide guidance and direction to Tellers on branch operating procedures, ensuring compliance with bank policies and maintaining a high level of approval authority and cash limit. This role is critical in delivering quality customer service for both business and consumer banking transactions while promoting and cross‑selling bank products and services.

Primary Duties and Responsibilities:

• Provide leadership and support to Tellers on branch operating procedures.
• Maintain a higher level of approval authority and cash limit.
• Deliver exceptional customer service for various banking transactions.
• Promote and cross-sell a wide range of bank products and services.
• Process transactions for checking and savings accounts (individual and commercial), time deposits, loans, club accounts, and safe deposit boxes.
• Utilize Branch Batch Capture to scan items into the bank’s mainframe.
• Maintain required records, reports, and reconciliations to ensure efficient customer service operations and compliance with audits.
• Coach and train teller staff to ensure excellent customer service and adherence to standards.
• Assist branch management in the coaching process and Teller referral/warm hand‑off management.
• Provide feedback for Teller performance reviews and ensure Teller learning/development plans are current.
• Perform various administrative tasks, including preparing reports requested by management (e.g., Branch Control Checklist).
• Maintain branch records and files, and assist with facilities and equipment management.

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required