Lead Teller & Coach — Branch Operations

Peoples Bank; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Peoples Bank in Lexington, KY is seeking a Head Teller to oversee the branch teller area, coach tellers, and support branch operations. You will ensure accurate cash handling, customer service, and adherence to bank policies while contributing to audit readiness.

This regular full-time role requires a High School diploma or GED, 1+ years in customer service, strong communication, and the ability to work on-site with reliable transportation. Proficiency in Windows and Microsoft Office is expected.

Qualifications

• High School Diploma or GED required.
• 1+ year of related customer service experience.
• Must be able to stand for long periods and lift up to 25 lbs.
• Reliable daily transportation is required.
• Proficiency with Windows and Microsoft Office (Word/Excel).

Responsibilities

• Lead by example and manage day-to-day operations of the branch teller line.
• Schedule teller coverage, meet referral goals, and uphold operational standards.
• Assist in audit preparation and ensure policy compliance across the branch.
• Coach and develop tellers to improve performance and customer service.
• Handle customer inquiries, resolve issues, and refer opportunities to other partners.

Skills

Customer service

Communication

Team player

Attention to detail

Reliable transportation

Education

High School Diploma or GED

Tools

Windows

Microsoft Office (Word & Excel)

Job description

Peoples Bank in Lexington, KY is seeking a Head Teller to oversee the branch teller area, coach tellers, and support branch operations. You will ensure accurate cash handling, customer service, and adherence to bank policies while contributing to audit readiness.

This regular full-time role requires a High School diploma or GED, 1+ years in customer service, strong communication, and the ability to work on-site with reliable transportation. Proficiency in Windows and Microsoft Office is expected.