Lead Teller & Branch Experience Coach

KeyCorp; Connecticut; On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Connecticut to deliver superior client service, resolve complex servicing issues, and guide tellers in daily branch operations. You will identify client financial needs and smoothly transition them to a Banker for deeper wellness discussions.

You will manage staffing, adherence to regulatory procedures, and help train new tellers while maintaining branch standards and cash integrity.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proficient with Windows-based PC and calculator.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills and multitasking ability.

Responsibilities

• Provide exceptional service as a Lead Teller in an in-branch setting.
• Coach tellers to improve customer experience and efficiency.
• Manage teller scheduling, staffing, and branch operations.
• Identify financial wellness opportunities and refer to a Banker.

Skills

Client relationships

Cash handling

Team leadership

Sales skills

Time management

Education

High School Diploma or equivalent

Tools

Windows PC

Job description

KeyBank is seeking a Lead Teller in Connecticut to deliver superior client service, resolve complex servicing issues, and guide tellers in daily branch operations. You will identify client financial needs and smoothly transition them to a Banker for deeper wellness discussions.

You will manage staffing, adherence to regulatory procedures, and help train new tellers while maintaining branch standards and cash integrity.