Lead Teller & Branch Coach: Elevate Service & Sales

KeyBank; Danbury (CT); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Danbury, CT is seeking a Lead Teller to deliver exceptional client service, coach tellers, and ensure accurate cash handling and branch operations. You will identify financial wellness opportunities and smoothly transition clients to a Banker for deeper guidance.

You will manage teller scheduling, participate in daily huddles, maintain compliance, and support onboarding. This role emphasizes integrity, teamwork, and delivering a trusted banking experience.

Qualifications

• High School Diploma, GED, or equivalent business experience is required.
• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Notary License (preferred).
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Working knowledge of PC with Windows based applications and calculator.

Responsibilities

• Provide excellent client service in branch and resolve client issues.
• Coach other tellers and manage teller functions.
• Identify financial wellness opportunities and refer to a Banker.
• Assist clients in achieving financial goals with tools.
• Oversee branch staff scheduling and maintain regulatory compliance.
• Attend morning huddles and end-of-day debriefs.
• Maintain knowledge of product guides, fees, and policies.
• Support onboarding and training of new tellers.
• Work Saturdays as directed.

Skills

Client relationship

Cash handling

Lead & motivate

Time management

Sales skills

Regulatory compliance

Communication

Customer service

Education

High School Diploma / GED

Equivalent business experience

Tools

PC with Windows

Calculator

Job description

KeyBank in Danbury, CT is seeking a Lead Teller to deliver exceptional client service, coach tellers, and ensure accurate cash handling and branch operations. You will identify financial wellness opportunities and smoothly transition clients to a Banker for deeper guidance.

You will manage teller scheduling, participate in daily huddles, maintain compliance, and support onboarding. This role emphasizes integrity, teamwork, and delivering a trusted banking experience.