Lead Teller & Branch Coach

PNC; New Jersey; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Job summary

PNC is hiring a Lead Teller for the North Cape May branch in Cape May, NJ. The role focuses on coaching tellers, driving exceptional customer experiences, and identifying opportunities to present PNC products to clients.

You will mentor staff, ensure accurate daily operations, and support the Branch Manager with performance reviews and new-hire processes. This in-office position emphasizes customer focus and risk awareness within an established branch network.

Qualifications

• Experience in customer service or banking preferred.
• Ability to educate customers on alternatives.
• Strong communication and problem resolution skills.

Responsibilities

• Coaches and mentors tellers to deliver a great customer experience.
• Identify banking opportunities during customer interactions and refer as needed.
• Assist Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Lead Teller for the North Cape May branch in Cape May, NJ. The role focuses on coaching tellers, driving exceptional customer experiences, and identifying opportunities to present PNC products to clients.

You will mentor staff, ensure accurate daily operations, and support the Branch Manager with performance reviews and new-hire processes. This in-office position emphasizes customer focus and risk awareness within an established branch network.