Lead Teller: Colorado & Ohio (Bilingual Preferred)

PNC Financial Services

Denver (CO)

On-site

USD 41,000 - 69,000

Full time

14 days+

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Job summary

PNC Financial Services is seeking a Lead Teller for the Colorado & Ohio branch in Glendale, CO (80246). This in‑office role requires 1+ years of teller experience, bilingual Spanish preferred, and a focus on coaching others to deliver exceptional customer service and to identify banking opportunities during customer interactions.

The position emphasizes in-branch engagement, adherence to policies, and supporting the Branch Manager with staff development.

Qualifications

Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
Spanish Speaking - Preferred

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.”