Bilingual Lead Teller - Customer Experience Leader

PNC; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller based at the Colfax & Wadsworth branch in Lakewood, CO. The role focuses on coaching tellers, delivering a distinctive customer experience, and driving banking opportunities through everyday interactions.

Spanish language skills are preferred, and the position emphasizes in-office work and adherence to policies while supporting branch leadership in performance and hiring processes.

Qualifications

• No degree required or minimal education.
• Spanish language assessments preferred.

Responsibilities

• Coaches and leads tellers to deliver a customer-first experience and identify banking opportunities.
• Educates customers on alternatives and refers opportunities to branch staff.
• Promotes PNC products through meaningful conversations and lobby engagement.
• Assists Branch Manager with performance management and new-hire processes.
• Ensures teller and branch operations follow policies and run accurately.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based at the Colfax & Wadsworth branch in Lakewood, CO. The role focuses on coaching tellers, delivering a distinctive customer experience, and driving banking opportunities through everyday interactions.

Spanish language skills are preferred, and the position emphasizes in-office work and adherence to policies while supporting branch leadership in performance and hiring processes.