Lead Teller: Bilingual Customer Experience Leader

PNC Financial Services Group; Las Cruces (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

PNC Financial Services Group in Las Cruces, NM is seeking a Lead Teller who will coach and mentor tellers to deliver a superior customer experience and grow share of wallet. The role emphasizes education of customers on financial options and proactive referrals to branch staff.

Preferred bilingual Spanish abilities, a strong focus on customer service, and adherence to all branch policies. This in-office position supports the Branch Manager in performance and hiring processes.

Qualifications

• Experience coaching and leading tellers to deliver customer experiences.
• Strong communication and relationship-building skills.
• Ability to identify banking opportunities during customer interactions.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers as appropriate.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.
• Leads lobby engagement activities to connect with customers and position PNC products.
• Supports Branch Manager in performance management and hiring decisions while adhering to policies.

Skills

Bilingual Spanish

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Las Cruces, NM is seeking a Lead Teller who will coach and mentor tellers to deliver a superior customer experience and grow share of wallet. The role emphasizes education of customers on financial options and proactive referrals to branch staff.

Preferred bilingual Spanish abilities, a strong focus on customer service, and adherence to all branch policies. This in-office position supports the Branch Manager in performance and hiring processes.